Shipping policy

Shipping Policy

Last updated: August 2026

Thank you for shopping at OneTandeo. This Shipping Policy explains how orders placed through www.onetandeo.com are processed and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed during weekends or public holidays may be processed on the next business day.

Once your order has been processed and dispatched, you will receive a shipping confirmation where applicable.

2. Shipping Destinations

OneTandeo currently ships to destinations within Europe.

Available shipping destinations will be displayed during checkout.

3. Shipping Costs

Applicable shipping costs are displayed during checkout before you complete your purchase.

Where OneTandeo offers free shipping, this will be clearly indicated on the website or during checkout.

4. Delivery Times

After the 1–3 business day processing period, the estimated delivery time is approximately 2 weeks.

Delivery times are estimates and may occasionally vary due to circumstances outside our reasonable control, such as carrier delays, unusually high shipping volumes, public holidays, weather conditions, or other logistical disruptions.

Where a more specific delivery estimate is available for your order, this may be displayed during checkout or provided in your order confirmation.

5. Multiple Products

Some products may be supplied or dispatched separately. If your order contains multiple products, they may therefore arrive in separate packages and at different times.

You will not be charged additional shipping costs solely because we choose to divide your order into multiple shipments.

6. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

7. Delivery Delays

Although we aim to deliver all orders within the estimated delivery period, occasional delays may occur.

If your order has not arrived within the expected delivery period, please contact us at info@onetandeo.com so that we can investigate the shipment.

Nothing in this Shipping Policy affects your statutory consumer rights regarding delivery.

8. Incorrect or Incomplete Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible at info@onetandeo.com.

If your order has already been processed or dispatched, we cannot guarantee that the delivery address can still be changed.

9. Lost or Damaged Shipments

If your order arrives damaged or you believe that your shipment has been lost, please contact us at info@onetandeo.com and provide your order number and relevant details.

We will investigate the matter and provide an appropriate solution in accordance with applicable consumer law.